Meet and Assist Agent
Date Posted: 05 July 2016
Contract Type: Temporary (Temp to Perm opportunity)
Ref: MAAHAL5716
Salary: £7.50
Heathrow
Job Responsibilities
The following responsibilities are associated with this role:
Meet customer at Terminal forecourt Accompany through check in Escort them through to the gate and see them onto the aircraft Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine as required Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements Comply with Company Standard Operating Procedures (SOP’s) Operate computers and specialist equipment such as air-bridge, scanners and airline specific software when required Produce work-related documentation when required Other duties as assigned
Qualifications and Competencies
A good standard of general education Flexible to work on various shifts (days, evenings, weekends and public holidays) Ability to speak and understand the English language Ability to travel to the airport at times where public transport is not available Excellent communication skills (written and verbal) Must be able and willing to type and learn airline specific computer systems Ability to follow processes and procedures and apply flexible approach when required Passionate about customer service Self-motivated and able to work independently Previous experience working in an aviation environment is desired Ability to speak additional languages is desired
Documents and info required
Passport NI Card Proof of address (bank statement, utility bill or full driving license) 5 years’ work/education history with no gaps CRC/GSAT will be required
